313 832-1400 info@infinitetechs.com

Powerful Communications for Small Business
Successful companies are always looking for new ways to do more with less—keeping their business flexible, innovative and competitive without driving up operating costs and capital expenses.
Avaya puts the solution at your fingertips: the Avaya IP Office communications system.

Avaya IP Office is the right choice for any small business today—whether you are 5, 25 or 250 employees…just getting started or already established…have a single office, a home office or multiple stores/sites.
Avaya IP Office unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone—using wired, wireless or broadband connections.

IP Office easily adapts to your goals and budget and provides individual user productivity solutions to give each of your employees just the capabilities they need—whether it’s your receptionist, sales or service representatives, home telecommuter or on-the-go knowledge worker.
Helping small to large companies around the world use communications to grow sales and lower operating expenses has made Avaya the global leader in business communications systems. If that’s what you want for your small business, it’s time to take a close look at Avaya IP Office.
But are you managing your communications —or are your communications managing you? Think about it—how often has the following happened in your company?

  • A customer or prospect calls with an urgent, time-sensitive request, but is unable to reach the right person for an answer
  • An unexpected development—severe weather, a personal matter—leaves a key employee stuck at home and completely unproductive
  • Staff give out personal phone numbers (such as a mobile) that confuse customers and affect your control of those relationships
  • You suspect peak call volumes result in lost calls, but have no idea how many or how much it’s costing you

These are all everyday occurrences that can impact your image, your employees’ ability to perform at their best, your customer service, and ultimately your bottom line. Avaya IP Office is ready to address every one of them—and much more. Unlike other solutions, Avaya IP Office uses built-in intelligence to simplify your use of wired, wireless and Internet communications. Instead of keeping your communications separate, Avaya IP Office brings them together so you can easily turn a home or mobile phone into an office extension, collaborate with dozens of customers or staff members on a conference call and get detailed reports that show how well your company is responding to customers.

With rich functionality, IP Office naturally creates new ways of thinking about the role communications can play in your business.
Swiftly deploy customized features: IP Office lets you design your own set of features your users need most. You can take advantage of pre-existing templates to set up “typical” users and quickly deploy them to all employees or specialized groups of users.
Seamlessly integrate business applications: With Avaya and Avaya partners, you can integrate a wide range of applications to enhance and customize your IP Office system to the specific needs of your business (e.g., an application that automatically calls clients to remind them
of appointments). Easily add or move phones: Adding new phones or other devices is a matter of plugging them in and powering on—IP Office automatically reads the IP address of the device. Once it is set-up, you can move a device from extension to extension, even to another location (e.g., a home office), without having to “re-administer.”

Manage your system from anywhere: You don’t have to be on-site to manage your IP Office system—you can do it securely, from anywhere, and at any time. Administer all offices from one location—eliminating time and travel costs. IP Office administration is flexible, efficient and included with the IP Office 500 system. “I just need basic communications.” Help keep your costs down and get the essential call handling capabilities growing businesses need.
IP Office Essential Edition is the perfect small business starter kit with all the “must haves” (call routing, Caller ID, hold/conference/transfer, voice mail) plus a great selection of Avaya phones.

When you are ready, move up to the Preferred Edition.

“I want to make my people more responsive and professional.”
Communications capabilities to give your business a competitive edge… as well as the built-in capacity you need to keep growing: that’s the idea behind the IP Office Preferred Edition. With ten times more voice messaging capacity than Essential Edition and the ability to handle dozens of calls simultaneously, Preferred Edition is the right choice for any business that wants to use communications to operate more efficiently and effectively today and for the foreseeable future.

Scalable, sophisticated voice mail: The voice messaging capabilities in Preferred Edition deliver productivity and efficiencies day-in
and day-out. Handle up to 40 simultaneous calls. Broadcast a single voice mail to the entire company, a specific department or just a team. Have the system “find” you and let you know when new messages arrive. Secure “Meet me” conferencing: With its built-in conferencing capability, IP Office Preferred Edition makes it easy for all your users to host their own password-protected conference calls. The user experience becomes seamless for your staff and customers—whoever you invite to your audio conference. With its unique conference call capacity, IP Office lets you host a multitude of calls simultaneously.

Intelligent call routing: You never know when your most important customer will call. Now you don’t have to worry. IP Office Preferred Edition gives you many programmable options to handle calls any time of the day or night. Program IP Office to recognize your best customers and even greet them with a personal message. Forward calls virtually anywhere with different options for each extension, times of day and different incoming numbers or area codes.
Automated service prompts: Enrich the experience for incoming callers by providing information such as wait time, information on promotions or other communications that will add value to their overall experience.
Call recording: Built-in call recording is a great way to keep tabs on your business operations, reduce legal risks to your company and potentially meet industry-compliance criteria. Record incoming or outgoing calls. Set it up in advance (establish a set frequency) or record on demand with the push of a button.

When you are ready, build on your investment and just add the
Advanced Edition. “Give me the tools to serve customers more effectively.”
Winning new customers makes your company grow. Keeping customers loyal and satisfied makes your company profitable. IP Office Advanced Edition helps you do both—it’s the ideal solution for companies that take customer service seriously and want to be the best.
Avaya has taken the expertise that has made it the industry leader in large contact centers and tailored it to the needs of growing businesses like yours.
Automated 24/7 self service: For many, if not most customer interactions, simple is best—give your customers everything they need through an automated, self-service option: access information, get directions, check status of orders, and more. Drive revenue in off-hours and free up agents for more critical, customer-facing tasks.
Real-time customer service management: Receive alerts immediately when service thresholds you’ve set have been exceeded. Take swift action to optimize call routing and ensure service levels. Get reports of all calls in progress and compare with historical reports. See how agents are doing and adjust accordingly. Optimize your staff’s productivity so your customers enjoy a professional, differentiated experience.
Seamless retrieval of recorded calls: Easily archive all recorded calls and seamlessly search and replay any conversation. Search via browser interface and access the exact information you want. Use the replay controls to start, stop, pause, skip forward/backward, or to export the recording to search by date, time, parties, length or target extension number. Use your results to understand problem or opportunity areas in customer service.
Getting all of your communications working together is a key element in driving better business performance:
• Your customers expect it.
• Your employees need it.
• Your bottom line requires it.
Avaya IP Office delivers it.